OnSpot is the team and technology that stay with the journey after booking — verifying trips before departure, solving problems in real time, and keeping your brand present the whole way, with real people behind every case.
OnSpot team>300K
travelers served/year
96%
client retention
19
years in business
120+
active destinations
In 2025, 89% of business travelers were affected by some form of travel disruption — the highest share in three years, with weather-related disruptions nearly doubling year-over-year.
89%
of business travelers affected by disruption
Source: Perk / GBTA Business Travel Index, 2025.
“63% of travelers will leave a brand after one bad experience — but a resolved problem, handled well, can do more for loyalty than a trip that went perfectly.”
— Source: Emplifi, 2022.
Layer these onto any trip you've already booked — one at a time, or all together.
Resolve disruption in real time, so travelers are never on their own.
Give every traveler a knowledgeable, human concierge — not just a luxury few.
We see it before you do.
Catch booking problems before departure, while there's still time to fix them.
Your itinerary, beautifully bound.
A few extra touches, just in case.
Check and Alert catch problems before departure. Assist, Butler and TripFlow support the trip while it's happening. OnSpot Connect sees and coordinates all of it, start to finish.
Before
Catch booking problems before departure.
Risk monitoring starts before departure.
During
Resolve disruption in real time.
Concierge and personalization.
Monitor and respond as the trip unfolds.
The traveler's one place to reach you.
Across the entire journey
See, orchestrate, and control the whole journey.
We help agencies keep their promises. OnSpot operates white-label, acting on your behalf under your own brand and service standards. Share your policies, escalation rules, VIP handling and tone — our Spotters use them, so every interaction stays on-brand. You stay the owner of the customer relationship; we provide the operational capacity behind it.
Policies
Tone
Escalation rules
Preferred suppliers
Human When It Matters.
Automation for speed. People for judgment. 100+ Spotters across 13 locations and 5 continents, human-powered with AI-in-the-loop — backed by OnSpot Connect, the shared environment that keeps your team, your travelers, your suppliers and OnSpot's Spotters working from the same information, in real time. Global reach. Local presence. Prefer to keep travelers in your own app or portal? OnSpot operates white-label under your brand today, with API access rolling out service by service. Your brand stays present throughout the journey.
Connect keeps an operational record of every case — what happened, who acted and how fast. That gives your team the foundation to evaluate SLA, satisfaction, resolution time, loyalty and cost-to-serve.
SLA
service performance
CSAT
traveler satisfaction
Time
resolution time
NPS
loyalty signal
Cost
cost-to-serve
90+ CSAT
“OnSpot gave us multilingual, always-on coverage with turn-key operational managers who truly felt like an extension of our team, helping us scale service quality across markets without rebuilding internal support from scratch.”
260 people, Levallois, France
Julie Joubert, Director of Operations
37% infrastructure cost reduction
“By partnering with OnSpot, we simplified our global traveler care operations, reduced infrastructure load, and standardized SLAs across destinations — freeing our teams to focus on selling and delivering exceptional trips.”
130 people, Paris, France
Charles Coquand, General Director
46% improvement in ticket resolution time
“Outsourcing traveler support to OnSpot lifted the constant pressure off our team, improving staff satisfaction, reducing burnout during peaks, and helping us retain talent while maintaining a premium traveler experience.”
25 people, New York, USA
Magali Chisholm, Founder
From cost center to growth driver.
Reduce the cost of after-hours coverage and disruption handling, protect acquisition spend when things go wrong, and free your team to focus on selling — not firefighting. Each case also adds to an operational record of what happened, who acted and how fast — the foundation for OnSpot Intelligence.