Three different agencies. Three different problems. Three different results.
90+ CSAT
“OnSpot gave us multilingual, always-on coverage with turn-key operational managers who truly felt like an extension of our team, helping us scale service quality across markets without rebuilding internal support from scratch.”
260 people, Levallois, France
Julie Joubert, Director of Operations
37% infrastructure cost reduction
“By partnering with OnSpot, we simplified our global traveler care operations, reduced infrastructure load, and standardized SLAs across destinations — freeing our teams to focus on selling and delivering exceptional trips.”
130 people, Paris, France
Charles Coquand, General Director
46% improvement in ticket resolution time
“Outsourcing traveler support to OnSpot lifted the constant pressure off our team, improving staff satisfaction, reducing burnout during peaks, and helping us retain talent while maintaining a premium traveler experience.”
25 people, New York, USA
Magali Chisholm, Founder
Trusted by 400+ travel brands worldwide.
Rooted in the francophone travel market, trusted by agencies across the UK, Brazil and the US.