They've booked the trip. Now make it feel like their own.
Butler gives every traveler a knowledgeable, human point of contact for reservations, recommendations and special requests — under your brand, with revenue-share built in.
OnSpot teamPrice and inventory aren't a personality.
Every agency can compare hotels. Few can make a trip feel like it was built just for the traveler holding it — without hiring a concierge team most agencies can't justify.
A local expert, without the luxury price tag.
Personalization as infrastructure, not a luxury extra.
Restaurant, activity and experience bookings
Destination advice and personalized recommendations
Special-occasion handling
Commission-eligible activity bookings
Deeper access at higher tiers (pre-departure concierge, dedicated agents at Elite)
90+ CSAT, across markets and time zones.
90+ CSAT
“OnSpot gave us multilingual, always-on coverage with turn-key operational managers who truly felt like an extension of our team, helping us scale service quality across markets without rebuilding internal support from scratch.”
— Julie Joubert, Director of Operations, Gekko Group
Won't this feel generic or scripted?
Spotters use your own tone, preferences, and service principles, shared in advance — responses reflect your brand's standards, not a generic script.
Is this only useful for luxury trips?
No — it's built to work at any price point. The value is a knowledgeable human, not five-star exclusivity.
Built into the way you already work.
Available through the OnSpot platform, or integrated directly into your CRM, app or portal via API.
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