The orchestration layer for post-booking travel.
Everyone's involved in the trip. Not everyone's in the loop.
OnSpot Connect sits across every stakeholder responsible for delivering a trip — traveler, advisor, DMC, supplier and Spotter — so information moves in real time instead of getting lost between them.
Shared layer
OnSpot Connect
One trip. One thread. Everyone in sync.
Every extra handoff is a place things get lost.
Without a shared layer, a single question — is the room still available? — can pass through four or five people before it gets an answer. Each handoff adds delay, and each one risks losing context.
Without OnSpot Connect
With OnSpot Connect
Flight → OTA · Hotel → Bedbank · Transfer → DMC A · Activity → Direct supplier · Second destination → DMC B — with a single band running beneath all five: OnSpot — Traveler Care & Coordination.
The traveler sees one journey. OnSpot helps the agency operate it like one.
The travel industry is becoming easier to book. It isn't becoming easier to coordinate.
One shared environment. Every stakeholder, in sync.
Travel data, suppliers, travelers, agencies and assistance teams are normally fragmented. Connect brings them into one operational view.
Orchestrate
routes every case to the right Spotter and keeps it moving
Resolve
a persistent operational thread per trip
Learn
captures what happened, building an operational record
Unifies phone, email, SMS and WhatsApp into one thread per trip
Connects directly into the supplier ecosystem: hotels, transfers, car rentals, bedbanks, trains, cruises, tours & attractions, DMCs
Getting a trip into OnSpot takes minutes, not a new workflow.
OnSpot needs your itinerary to activate services — so we made sharing it as simple as possible, however you already work.
Manual — Traveler info → Upload itinerary → Choose services → TripCard created
Add basic traveler details, copy/paste or upload the vouchers and confirmations you already have, and choose which services to activate. OnSpot creates a TripCard, and the trip is live.
Integrated — Your connected system → TripCard created automatically
For connected systems, sending a trip to OnSpot can be as simple as checking a box. New connections are scoped with our technology team.
You don't rebuild how you work around OnSpot. OnSpot fits into how you already work.
When something bigger happens, everyone works from the same room.
During a major disruption, Connect can open a temporary, incident-specific Crisis Hub, bringing every affected traveler, your team, and OnSpot's Spotters into one coordinated space instead of scattered calls and emails.
Know who needs help now. Turn disruption into coordination.
Through our platform today. Through yours, as API access rolls out.
We're opening OnSpot's core services through API in phases. As each service launches, you'll be able to embed it where your travelers already are — in your CRM, app or customer portal — while an OnSpot Spotter handles the case behind the scenes.
From post-booking blind spot to operational visibility.
The part of the trip that used to be invisible becomes something you can see.
Every case Connect resolves leaves an operational record: what happened, who acted, and how fast. Together, those records can reveal patterns — which destinations generate the most requests, which suppliers create the most friction, and where bookings most often go wrong.
We don't hide problems inside an email thread or a supplier call. Connect keeps the operational record in view, so each case becomes a source of learning, not just a closed ticket.
Before the trip, Connect helps prevent. During the trip, it helps coordinate. Across the whole journey, it's how you see and control both.