Nineteen years. One belief that hasn't changed.

In 2006, a 23-year-old Benoit Cerceau left France for California after years spent selling U.S. trips from behind a desk in Paris — close enough to see exactly what happened once a traveler landed, and how little anyone could do about it from there. By 2007, that discovery had a name: OnSpot. The belief behind it was simple — once someone leaves home, the trip isn't over. It's just started needing a different kind of care.

What followed was a decade of saying yes to the next problem — new destinations, a growing network of Spotters, situations no plan could have predicted. When the pandemic stopped travel altogether, we didn't retract. We evolved, rebuilt, and leaned harder into the mission.

Travel has changed enormously since 2007. Booking is faster. AI plans itineraries in seconds. More suppliers than ever sit behind a single trip. The belief hasn't moved: we aren't in the business of perfect travel. We're in the business of recovery, care, and resolution when plans falter — and nineteen years on, that job matters more than it ever has.