Everything is booked. Is everything confirmed?
Check verifies every reservation directly with suppliers before departure — so what you believe is confirmed actually is.
TripCard · PAR-2048
Hotel reconfirmation
The worst call is the one where the traveler tells you first.
Few things damage an advisor's credibility faster than a traveler discovering, at the hotel desk, that something the agency believed was confirmed simply wasn't.
Reconfirmation isn't administration. It's prevention.
Direct reconfirmation with hotels, transfer companies and activity providers — room category, dates, inclusions, special requests, names — while there's still time to fix anything that's wrong.
Catch the mismatch before check-in.
A trip today might mean a bedbank for the hotel, a DMC for the transfer, and a direct booking for the activity. Check verifies all of it still matches — across every system — before your traveler arrives.
37% less infrastructure cost. Fewer fires to fight.
37% infrastructure cost reduction
“By partnering with OnSpot, we simplified our global traveler care operations, reduced infrastructure load, and standardized SLAs across destinations — freeing our teams to focus on selling and delivering exceptional trips.”
— Charles Coquand, General Director, Cercle des Voyages
Isn't this our job already?
Most agencies do check. Check is a second, independent verification layer that scales with volume without adding headcount — catching what gets missed under normal workload.
Will this slow down our process?
Verification runs on its own timeline ahead of departure and reports back through Connect — it doesn't sit in anyone's workflow waiting to be actioned.
From verification to resolution.
Verification status flows to the client and traveler through Connect. Anything Check can't resolve before departure becomes an Assist case automatically.
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